At Free Spirit Food Ltd we protect all data you share with us, in line with the UK Data Protection Act 2018. Below are full details of how and why we use your data.
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There are 4 main ways we collect data about you:
a) When you visit our website
As a website visitor we will track and record your activity on our website in an anonymised way via Google Analytics. No identifiable information is recorded. We use this anonymised data solely for the purposes of reporting on our website traffic and understanding how our website visitors interact with our website content.
b) When you buy from us online
When you are making a purchase through our online shop, you will only be asked for the essential information we need to fulfil your order. This includes your name, address, email address, date of birth and details of your payment method. These details are strictly used for processing your order. We do not store any bank or payment information. We also do not share any of your personal information with third parties.
c) When you register with us on our website
To give our regular customers the best value for our products, we collect essential information about your orders (including those listed in point b. above) in order to provide offers exclusively to our customers and email communications that are relevant to the products they have purchased. Customers who have registered online can manage their email communication preferences on their online account and opt out at any time from receiving future marketing communications.
d) When you click on any of our online adverts
If you interact with adverts from Free Spirit Food Ltd while browsing the internet (including Google, other websites and social media platforms), we will collect anonymised amalgamated data about how many people clicked on our adverts. This helps us to understand the effectiveness of our online adverts.
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Data collected through Cookies
In all of the above scenarios, data is also collected using Cookies, which are small text files containing a unique identifier, stored on your device. We use these Cookies specifically to:
a) Track how you, our website visitors, interact with content on our website to help us improve your website experience.
b) Save your login information to the members area of our website, so it is easier and quicker to login again when you return to our website.
c) Help us deliver online advertising that we believe is most relevant to you on our websites and other organisations' websites, and through social media.
Some cookies are necessary so you shouldn't disable these if you want to be able to use all the features of our website. You can disable other cookies (for example the one in point 2.C. above) by editing the options in the cookie banner that pops up with your first visit to our website.
3. Your right to request deletion of your data
At any time, you can request to have your data deleted from our system by emailing us at info@freespiritfood.co.uk The only time when this may not be possible is if we have already started processing an order you have made on our online store and we therefore need to deliver your order before we can delete your data.
4. Data held by website host
Our website is hosted on the Wix.com platform, which allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you have any questions about this policy or any general questions please email our team at: info@freespiritfood.co.uk